Meganet Drive Refund Policy:

The Ideal Storage Experience
Since our inception, we have been creating the ideal storage experience, and platform with one common goal - to maintain a reliable service. Based on our historical uptime, we are proud to guarantee that our uptime will never drop below 99.9%*. A guarantee based on reality, who would have thought? !

Service Quality Guarantee
We guarantee that we'll provide quality service. Specifically:

• 99.9% Uptime Guarantee*
• Real People -- We offer a lot of support options. But, in the end, you may still need to talk to a real person. We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.
• 24/7 Phone & Email Support -- And when you do contact us, we'll answer your e-mail quickly (e-mail response times generally are under 20 minutes) and pickup the phone quickly (our average hold time is under five minutes.)
• Your satisfaction, or your money back if cancelled within the money back guarantee period.

30-day Money Back Guarantee and Refund Policy
In addition to the uptime guarantee policy, Meganet Drive maintains a no-questions asked money back guarantee on hosting services. We do incur a cost on domains, so all domain registrations are subject to a $21.95 USD registration fee, but you will own the domain name afterwards. If you decide to cancel within the money back guarantee period of 30 days, you will receive a full refund less any setup fees, and domain registration or transfer costs.

* If Meganet Drive fails to provide 99.9% uptime, you will receive a credit of one month. For full guarantee details please see our Terms of Service agreement.